Organizational Listening: A Framework for Revitalizing Co-operative Engagement?

Amanda Sampson

“Communication is a two-way street” is often touted as a guiding principle of success. Public and private organizations, including co-operatives, invest large sums in public engagement and rely on social media to allow stakeholders to “have their say.” Yet, do organizations actually embody this two-way street by responding to what their stakeholders are saying? As participation-based organizations, co-operatives should be aware of recent research that argues industry communication standards are perpetuating a “crisis of listening” that undermines key stakeholder relationships. Continue reading

#Twittercoop

Danielle Potter

“Twitter is under threat of being sold, and selling out its users,” reads the petition urging Twitter shareholders to say Yes to a co-op. What is the motivation for such a move? What might be the impact? Could this happen? Continue reading