Planning your Term with Canvas: Getting Started

An icy view, somewhere in Saskatoon. Photo by Marina Moreland, CC by 2.0

Brette D. W. Kristoff, Graduate Student – Communications Specialist, GMCTL, January 20th, 2021

Here are some ways to stay on track from the beginning of term.

Using your Canvas Calendar

View your Canvas Calendar from your Global Navigation menu:

  • Each calendar view will list your upcoming due dates and assignments (as soon as your instructor updates or adds content to the course schedule). 
  • View the calendar in Week, Month, or Agenda format by using the selection menu in the navigation bar. Add Calendar items as they come up throughout the term.

  • Ensure all calendars for all your classes are selected – meaning the coloured box is showing next to each class title, so all due dates/events show in your Calendar
  • Take some time to view your calendar and make note of upcoming To-Do’s and assignments. Stay on top and on track by making regular check-ins with your Canvas Calendar.

Ways to Contact Your Instructor in Canvas

There are two main ways to contact your instructor in Canvas:

1. Send a message through your Inbox

  • Your Canvas Inbox is a messaging tool (instead of email) used to communicate within a specific course, to an individual student or instructor, or to a group of students. 
  • Open your Canvas Inbox from your Global Navigation Menu. 
  • Select the drop down menu to choose your course and instructor you wish to message. 
  • Filter your messages by Inbox, Unread, Starred, Sent, Archived, or view Submission Comments. 
  • Your Canvas Inbox allows for simple and private space for conversations with your instructors and peers. Remember to always start any online communication with a formal greeting and goodbye; use proper spelling and grammar; and remember to clearly state your objective/question. 

2. Use the Help option to Ask Your Instructor a Question. 

  • Locate your Help tab at the bottom of your Global Navigation Menu and select the appropriate course and instructor.
  • Check out the other Help resources linked in the Help menu.

Other Student Resources

  • As a USask student you have access to free online Student Learning Services  including academic writing resources, math & stats helps, and other tutoring services.
  • For more support options with Canvas, see the USask Student Canvas page.

We acknowledge that the University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respect to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. 

Getting Help with Canvas

Photo by Jessica Lewis from Pexels

Brette D. W. Kristoff, Graduate Student – Communications Specialist, GMCTL, 

November 16, 2020

Did you know Canvas has 24/7 live-chat technical support? Find out how to access it and other helpful Canvas resources below! 

Canvas Help Options

From your Global Navigation Menu, open the Help tab.

Here you’ll find a whole list of helpful resources for Canvas:

    • Browse the Canvas Guides for instructional videos on common Canvas questions. Access the Canvas Student Guides for detailed answers to your questions.
    • Use the Ask Your Instructor a Question feature if you have a specific question related to your course syllabus, assignments, or grades. Select the course in the drop down menu to message your instructor directly through Canvas. Easy!
      • Tip! Asking your instructors should be the last step after you review the course Syllabus and Discussion boards, where many FAQs may already be addressed. 
      • Remember to always include a formal greeting/goodbye!  

 Self Help Portal

  • The Self Help Portal is a newer Canvas feature where you can search FAQs, troubleshooting tips, and access to 24/7 live-chat technical support.
    • On the main Portal Support Centre page, type in your specific questions using the Canvas search engine.
    • Tip! Click on the chat bubble icon to find out current wait times for help options.
      • Click on the Chat to be connected with a Canvas support agent. Or, contact Canvas technical support by phone.

USask Help with Canvas

  • For help to access your courses’ Panopto videos, try these instructions. If you still have Panopto issues, contact itsupport@usask.ca. Panopto is a separate video platform from Canvas and so the best option is USask support. For questions about WebEx or MEETS, itsupport@usask.ca is also your best option.
  • For answers to common questions, see Canvas Student FAQs written by IT Support Services.
  • The USask Students Canvas page has answers to the most Frequently Asked Questions.

We acknowledge that the University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respect to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another.

For more detail about Canvas, see the USask Student Canvas page.