Banking on the Upsell: Lessons for Credit Unions

Dionne Pohler

Image credit below

Across Canada and the United States, major banks are facing public scrutiny after media reports that employees feel intense pressure to mislead customers in order to meet unrealistic sales targets and avoid losing their jobs. Is this an opportunity for credit unions to show that they treat their members — their customers — differently? Continue reading

Power Struggle: Rural Electrification in Alberta

Danielle Potter

Source: Website of the Rocky Rural Electrification Association (http://www.rockyrea.com/about/history)

 

 

In his Fredeen Scholarship seminar, Eric Neudorf outlined how Alberta’s private power companies in the 1940s were able to change the regulatory landscape in a way that profoundly disadvantaged the rural electrical associations, with the result that today they are having difficulty surviving. How did this happen? Continue reading

Co-ops, Privatization, and Public Policy

Murray Fulton, Brett Fairbairn, and Dionne Pohler

Co-operatives have an important role to play in the economy. Understanding this role is particularly important when markets are undergoing major changes — as in the case of privatization.

The privatization of liquor retailing stores in Saskatchewan provides an excellent example of the need to understand the role co-operatives play in creating well-functioning markets. In this post, we revisit the argument we made in a recent StarPhoenix/Leader-Post op-ed piece and suggest that, according to its privatization announcement, the Saskatchewan government fails to understand this role. Continue reading